Privacy Policy - Gardeners Chiswick

At Gardeners Chiswick, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you interact with our services.

Information We Collect

We collect various types of information to provide and improve our services to you.

Personal Identification Information: Name, email address, phone number, and mailing address.
Non-Personal Identification Information: Browser type, operating system, and website usage data.
Payment Information: Credit card details and billing information, processed securely.

How We Collect Information

Information is collected through various methods, including:

Direct Interactions: When you fill out forms, make purchases, or engage with our customer service.
Automated Technologies: Cookies and similar technologies to track website usage.
Third Parties: Collaborations with trusted partners to enhance our services.

Use of Your Information

We utilize the information we collect in the following ways:

Service Delivery: To provide and manage our gardening services tailored to your needs.
Communication: To send updates, newsletters, and promotional materials.
Improvement: To analyze usage patterns and enhance our website and services.
Security: To protect against fraudulent activities and ensure data integrity.

Legal Basis for Processing

Our processing of your personal data is based on the following legal grounds:

Consent: When you provide explicit consent for specific purposes.
Contractual Necessity: To fulfill our contractual obligations to you.
Legitimate Interests: For purposes that are in our legitimate interests and do not override your rights.

Sharing Your Information

We do not sell, trade, or otherwise transfer your personal information to outside parties except in the following circumstances:

Service Providers: Trusted third parties who assist us in operating our business.
Legal Requirements: When required by law or to protect our rights.
Business Transfers: In the event of a merger, acquisition, or asset sale.

Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of these external websites.

Data Security

We implement a variety of security measures to maintain the safety of your personal information. These include:

Encryption: Protecting data transmission through secure protocols.
Access Controls: Restricting access to personal data to authorized personnel only.
Regular Audits: Conducting periodic security assessments to identify and mitigate risks.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.

Your Rights

Depending on your location, you may have the following rights regarding your personal data:

Access: Request a copy of the personal data we hold about you.
Correction: Ask us to update or correct inaccurate information.
Deletion: Request the removal of your personal data under certain conditions.
Restriction: Limit the processing of your personal data.
Portability: Receive your data in a structured, machine-readable format.
Objection: Object to the processing of your data for specific purposes.

Exercising Your Rights

To exercise any of your rights, please contact us through the provided channels. We will respond to your request within the legally required timeframe.

Children's Privacy

Our services are not directed towards individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected such information, we will take steps to delete it promptly.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review the policy periodically to stay informed about how we are protecting your information.

Effective Date

This Privacy Policy is effective as of October 1, 2023.

Contact Us

For any questions or concerns regarding this Privacy Policy, please reach out through our official communication channels.